GENERAL
These terms and conditions apply to orders and the purchases you make through Malin Appelgren AB webshop on www.malinappelgren.se. We encourage you to read these terms and conditions entirety before submitting an order. There are separate terms for the business to the business shop. To place an order in the webshop you must be at least 18 years old or have parental permission. A binding purchase agreement is entered as soon as an order confirmation has been sent from Malin Appelgren to the e-mail address you submitted. If an item happens to run out of stock before the status has been correctly updated on the webshop, Malin Appelgren will notify you of this by e-mail. If incorrect price information has been shown on the webshop you will be offered to either purchase the item to the correct price or cancel the order.
PRICES
The prices are shown in Swedish kronor (SEK) and the prices constitute the total price (including VAT), however, do not include delivery costs or potential payment fees. The shipping cost is free of charge if you order within Sweden. If you order within Europe the shipping cost is 300 SEK and outside Europe, the shipping cost is 400 SEK.
PAYMENT
In cooperation with Klarna we offer payment by credit or debit cards, Klarna Invoice or direct payment. Click here to read more about Klarna Checkout and the different payment methods (in Swedish). We also offer payment through PayPal.
DELIVERY
Delivery within Sweden is normally within 3-14 days by Schenker to the nearest Service Point. Do not collect damaged packages without notifying the damage directly to the delivery point or the driver. If a delivered package is not collected, Malin Appelgren reserve the right to cancel the order and charge a fee of 350 SEK to cover the cost of the shipping and processing. Delivery outside Sweden is normally within 1 – 2,5 weeks by POSTNORD and the package will be delivered to nearest parcel point. If a delivered package is not collected, Malin Appelgren reserve the right to cancel the order and charge a fee of 550 SEK to cover the cost of the shipping and processing.
RETURNS AND EXCHANGES
You are always entitled to return your items within 14 days from the time of delivery. For the return to be accepted the returned items must be essentially in the same condition in which they were sold and with any seals intact. This does not apply if the items were damaged. To return an item please follow these 2 simple steps:
- Send us an email at info@malinappelgren.se with your order number and
let us know what you want to return and the reason why. - Send the package to the address below:
Return address:
Malin Appelgren AB
Näbb Grönhult 1
272 97 GÄRSNÄS
Sweden
Phone nr 0739-519551
Please note that the financial responsibility for the return items is yours until it reaches us. Malin Appelgren will repay the price of the item through Klarna or PayPal as soon as possible after that the item is returned and received by us. If you want to exchange an item, please return it as above and place a new order in the webshop.
DAMAGED GOODS AND CLAIMS
When we ship your order, we always do our best to make sure it is in perfect condition. However, if you would receive a damaged or defective item please contact our customer service at info@malinappelgren.se with a description of the damage and a picture of the damaged goods. If the product is damaged or defect you will be replaced with a new sample of the item in question if a new one is available. If not, you will be refunded the amount you have paid for the item. The damaged product will be returned to us on the address below:
Return address:
Malin Appelgren AB
Näbb Grönhult 1
272 97 GÄRSNÄS
Sweden
Phone nr 0739-519551
COLORS AND VARIATIONS
We cannot guarantee that the colors appearing on the webshop in detail reflect the colors in reality. The colors can be reflected in different ways depending on for example your computer or phone screen, graphics card, and computer settings. Also, as our products are handmade, they all vary in shape and form i.e., no product is identical to each other.
PERSONAL DATA
Malin Appelgren handles your personal information in accordance with the applicable provisions of the European union’s General Data Protection Regulation (2016/679) where the purpose is to protect your personal privacy on the Internet. Your personal information, which you declare when ordering, will be registered in our systems in order for us to fulfill our commitment to
you. The personal information is protected by Malin Appelgren and will only be shared with the third party if it is necessary to fulfill our commitment to you. A third party could be, for example, providers for distribution or payment systems. Any communication via email will be documented in order for us to give you the service that you can expect from us. If you would like to know
more about how we handle your personal data, you find our Privacy policy here.
FORCE MAJEURE
At events that are based on so-called liberating circumstances such as amended legislation, fire or flood, we invoke force majeure.